Return & Refund Policy
Return & Refund Policy for Vastrarupam
At Vastrarupam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Returns are accepted only if:
- The product received is damaged, defective, or incorrect.
- A return request is raised within 48 hours of delivery.
- The product is unused, unwashed, and in its original packaging with tags intact.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged after delivery
- Products without original tags or packaging
- Sarees that have been worn, washed, altered, or customized
- Color variations due to photography, lighting, or screen resolution differences
Return Process
To request a return:
- Email us at support@vastrarupam.com
- Share your order number and clear photos/videos of the product.
- Our team will review the request and provide further instructions.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
Exchange Policy
Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered.
Shipping Charges
- Shipping charges are non-refundable.
- Return shipping costs may be borne by the customer unless the return is due to a damaged or incorrect product.
Contact Us
For return and refund assistance:
Email: support@vastrarupam.com
Phone: 098227 69723
